Privacy Policy

CargoRoot ("CargoRoot", "Platform", "we", "our", or "us") is a cloud-based logistics management platform owned and operated by Darvik Innovative Private Limited ("Darvik"). We are committed to protecting the privacy and security of the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you access our website, web application, mobile application, APIs, and related services (collectively, the "Services").

By accessing or using CargoRoot, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

01Scope & Applicability

This Privacy Policy applies to:

• Visitors of the CargoRoot website.
• Organizations subscribing to CargoRoot.
• Users authorized by our customers, including employees, agents, and contractors.
• Individuals interacting with our sales, support, marketing, or customer success teams.
• Users accessing our APIs, integrations, or mobile applications.

This Policy applies regardless of whether you access CargoRoot from India or any other country.

02Information We Collect

To provide our Services effectively, we collect different categories of information.

Personal Information

We may collect:

• Full Name
• Business Email Address
• Mobile Number
• Company Name
• Job Title
• Office Address
• Profile Image (optional)

Account Information

When you create an account, we may collect:

• Username
• Encrypted Password
• User Role
• Login History
• Account Preferences
• Security Settings

Business & Operational Information

Depending on how you use CargoRoot, we may collect business-related information such as:

• Customer and Vendor details
• Freight Forwarder information
• Shipping Line details
• Transporter details
• Consignee and Shipper information
• Branch information
• Billing details
• Tax-related information
• Company documents uploaded to the Platform

Shipment & Logistics Data

CargoRoot enables logistics operations and therefore may process information including:

• Shipment Bookings
• Container Details
• Airway Bill (AWB)
• Bill of Lading (BL)
• Commercial Invoices
• Packing Lists
• Customs Documents
• Tracking Information
• Delivery Status
• Cargo Milestones
• Warehouse Records

Technical Information

When you access CargoRoot, certain information is collected automatically, including:

• IP Address
• Browser Type
• Operating System
• Device Information
• Time Zone
• Login Time
• Crash Logs
• Error Reports
• Cookies
• Usage Analytics

Payment Information

If you subscribe to our paid services, we may collect:

• Billing Address
• GST/VAT Information
• Subscription Details
• Payment Transaction Reference
• Invoice History

03How We Collect Information

We collect information through:

• Account registration
• Contact and demo request forms
• Customer onboarding
• Platform usage
• Cookies and similar technologies
• Customer support interactions
• Third-party integrations
• API connections authorized by you

Some information is collected automatically whenever you use the Platform.

04How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver and improve CargoRoot services
• Manage freight forwarding and logistics workflows
• Generate operational documents
• Process subscriptions and invoices
• Provide technical support
• Respond to customer inquiries
• Send important service notifications
• Improve product performance
• Develop new features
• Detect fraudulent or unauthorized activity
• Maintain platform security
• Comply with applicable legal and regulatory obligations

We process personal information only where we have a lawful basis to do so.

05Sharing of Information

Information may be shared only with:

• Cloud infrastructure providers
• Payment processors
• Email delivery providers
• SMS service providers
• Customer support tools
• Analytics providers
• Professional advisors
• Government or regulatory authorities where legally required
• Business partners involved in delivering our Services

All service providers are contractually required to protect your information and use it only for authorized purposes.

06International Data Transfers

CargoRoot serves customers across multiple countries. As part of providing our Services, your information may be stored or processed in countries where our cloud infrastructure or service providers operate.

Where required, we implement appropriate safeguards to ensure your information remains protected during international transfers.

07Data Security

We implement administrative, technical, and organizational safeguards to protect your information, including:

• SSL/TLS encryption
• Encryption of sensitive data
• Secure cloud hosting
• Multi-layer authentication controls
• Role-based user permissions
• Continuous security monitoring
• Regular backups
• Firewall and intrusion protection
• Access logging and auditing

Although we employ industry-standard security practices, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

08Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Maintain customer accounts
• Meet contractual obligations
• Comply with applicable laws
• Resolve disputes
• Enforce legal agreements

When information is no longer required, it is securely deleted or anonymized in accordance with our internal retention policies.

09Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account information
• Request deletion of your data
• Withdraw consent where applicable
• Restrict certain processing activities
• Request a copy of your information
• Object to specific processing activities

Requests may be submitted using the contact details provided below.

10Third-Party Services

CargoRoot integrates with various third-party services to enhance platform functionality, including:

• Payment gateways
• Email providers
• SMS gateways
• Cloud hosting providers
• Analytics services
• Customs and logistics APIs
• Mapping services
• ERP and accounting integrations

These third-party services operate under their own privacy policies. CargoRoot is not responsible for the privacy practices of external platforms.

11Children's Privacy

CargoRoot is designed exclusively for businesses and professional users.

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

When material changes are made, we will update the "Last Updated" date and may notify customers through the Platform or by email where appropriate.

Your continued use of CargoRoot after such updates constitutes acceptance of the revised Privacy Policy.

13Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

CargoRoot — A Product of Darvik Innovative Private Limited
Email: privacy@cargoroot.com
Website: https://cargoroot.com

14Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.